• Cocoa & Crumbs does not take responsibility for the storage and transport of cakes once it has been picked up or delivered. Any requests for changes being made to cakes/desserts must be made a minimum of one week prior and may result in further charge.
• Orders below $100 are to be paid in full via bank transfer once order is placed.
• Orders above $100 require a 50% non-refundable deposit via bank transfer when order is placed. The balance is to be paid a minimum of 8 business days prior to pickup/delivery via bank transfer.
• Any cancellations result in a 40% refund if paid in full.
• If you require to postpone your order due to COVID-19 or any other circumstance, please let us a minimum of 8 business days prior to the order date. If we haven’t started your order we can simply postpone, however if we have started your order a further charge may apply.

Cake Storage:
Cake is required to be refrigerated at all times but is recommended to take it out 1 hour before to serve at room temperature. We advise that cake and desserts are to not be consumed if they have been at room temperature for longer than 4 hours. If cake and desserts have been kept in room temperature for less than 2 hours, it can be consumed for the following 5 days but must remain being stored in a refrigerator.

Cake Transport:
Keep cake on a flat surface when transporting, preferably on the front seat flooring or in the boot. Turning corners and braking/accelerating should be taken slower to eliminate damages.